Shipping policy

Shipping Policy

Last Updated: [2/6/2026]

At Entragra Prints, we're committed to getting your custom 3D-printed automotive parts to you safely and efficiently. This policy covers shipping for orders we send to you, as well as the process for customers sending parts to us for scanning and reverse engineering services.


Shipping Parts TO Us (Reverse Engineering & Scanning Services)

If you've ordered a scan and reverse engineering service, you'll need to ship your original part to us.

Our Receiving Address

Entragra Prints
1107 Tuxedo Drive
Port Moody, BC V3H1L3
Canada

IMPORTANT: Include your order number on the package and inside with the part.

Customer Responsibilities

You are responsible for:

  • Securely packaging the part to prevent damage during shipping
  • Choosing and paying for your preferred shipping method
  • Insurance (highly recommended for valuable or irreplaceable parts)
  • Tracking the shipment to our facility
  • Any customs/import fees if shipping from outside Canada

Packaging Guidelines:

  • Use a sturdy box with adequate padding
  • Bubble wrap or foam around all fragile areas
  • Fill empty space to prevent shifting
  • Include your order number on a paper inside the box
  • Mark the outside: "FRAGILE - Automotive Part for Scanning"

What Happens After We Receive It

  1. Inspection: We inspect your part upon arrival (within 1 business day)
  2. Condition Report: We'll email you confirming receipt and condition
  3. Scanning Process: Typically 2-3 business days
  4. CAD Development: Timeline discussed in your service agreement
  5. Return Shipping: We'll ship your original part back after scanning is complete

Return Shipping of Your Original Part

After we complete scanning/reverse engineering:

Option 1: Standard Return (Included)

  • Expedited Parcel back to your address
  • Included in your service fee
  • Typically 2-7 business days

Option 2: Upgraded Return (Additional Fee)

  • Xpresspost or Priority available
  • Contact us for pricing before we ship

Option 3: Hold for Pickup

  • Free to hold for 30 days
  • Pick up from our Coquitlam location by appointment

Parts Lost or Damaged in Transit (To Us)

If your part is lost or damaged while shipping TO us:

  • File a claim with your chosen carrier
  • We'll work with you to determine if we can proceed with damaged parts
  • Insurance claims are between you and your carrier
  • We're not liable for damage during customer-initiated shipping

If we damage your part during scanning:

  • Extremely rare, but we take full responsibility
  • We'll compensate you for the part's value or replace it
  • See our service agreement for details

We Don't Return Your Part If:

  • You've ordered a replacement part (not just scanning service)
  • You've specifically requested us to dispose of it
  • The part is unreturnable by mutual agreement

Shipping Damage (Our Shipments to You)

If your part arrives damaged:

  1. Keep everything: Box, packing materials, and damaged part
  2. Take photos: Package exterior, interior, and damage
  3. Contact us within 48 hours with photos and order number
  4. We'll handle it: File carrier claim and send replacement ASAP

See our Return and Refund Policy for complete details.

International Customers

Customs & Duties:

  • International orders may be subject to import duties, taxes, and customs fees
  • These charges are the customer's responsibility
  • We cannot predict or control these fees
  • Packages may be delayed at customs - this is beyond our control

Restricted Items:

  • Some countries restrict certain materials or automotive parts
  • Customer is responsible for verifying import eligibility
  • We're not responsible for packages seized by customs

Accurate Declarations:

  • We declare accurate values and descriptions for all international shipments
  • We cannot mark items as "gifts" or undervalue for customs purposes

Delays & Issues

We ship via Canada Post and cannot control:

  • Weather delays
  • Carrier delays
  • Customs delays (international)
  • Strikes or service disruptions
  • Force majeure events

We'll do our best to keep you informed of any known issues affecting your shipment.

Contact Us

Questions about shipping?

Email: entragra@gmail.com
Response Time: Within 24-48 hours (business days)

For urgent shipping inquiries, please include:

  • Your order number
  • Tracking number (if available)
  • Specific concern or question

Changes to This Policy

We may update this shipping policy periodically. Changes will be posted on this page with an updated "Last Updated" date.

Key Points Summary:

  • Our shipments to you: Calculated rates, 5-7 day processing, Canada Post
  • Your shipments to us: Your responsibility, secure packaging required, insurance recommended
  • Free shipping: Over $150 within Canada
  • Damaged items: Contact us within 48 hours with photos
  • International: Customs fees are your responsibility